"A zen space for you to relax, rejuvenate & reconnect with your mind, body & soul"

TALLEBUDGERA VALLEY
GOLD COAST, QUEENSLAND
JUST 6 MINUTES FROM THE M1

TERMS AND CONDITIONS

TERMS AND CONDITIONS

1. GENERAL CONDUCT

1.1. Healing Garden Bathhouse is a mobile phone device-free zen space. The use of mobile phones, cameras, or any electronic devices is strictly prohibited.

1.2. Guests are required to maintain a quiet atmosphere at all times; silence is mandatory in the steam sauna.

1.3. Smoking, as well as the bringing of glass, alcohol, drugs, or illicit substances, is strictly prohibited within the premises.

1.4. Guests must wear appropriate swimwear unless otherwise specified for certain sessions.

1.5. Admission is restricted to individuals aged 18 years and over, except when accompanied by two guests aged 16 years or older.

1.6. Guests must shower with soap before using any pools, spas, or saunas.

1.7. Guests are required to use a towel to sit on in the saunas.

1.8. Long hair must be tied up, and guests should avoid using makeup or skin products that could dissolve in our pools.

2. HEALTH AND SAFETY

2.1. Guests must notify Healing Garden Bathhouse at the time of booking if they have any mobility challenges, balance issues, or health conditions, including but not limited to fever, gastrointestinal issues, hypertension, cancer, hemorrhage risk, anemia, heart conditions, stroke history, pregnancy, liver or kidney problems, circulation issues, neurological conditions, diabetes, or any other medical concerns that could be affected by our amenities (“Reportable Health Conditions”). Healing Garden Bathhouse may require guests to sign a waiver acknowledging these risks.

2.2. The facilities at Healing Garden Bathhouse may not be suitable for individuals with mobility, balance, heart, neurological, or acute health issues. Participation is voluntary and at the guest’s own risk, acknowledging the potential for injury or harm. Guests should exercise caution around all facilities, including steps and platforms, and note that steam saunas have compact entrances and dim lighting.

2.3. Healing Garden Bathhouse does not guarantee any health benefits related to hydrotherapy or temperature-based therapies. Guests should consult their healthcare provider to determine the suitability of our services for their individual health needs.

3. LIABILITY AND DISCLAIMERS

3.1. Healing Garden Bathhouse is not liable for the security or loss of personal belongings. Guests are advised to leave valuables at home or in their vehicle. Unclaimed lost items will be retained for one month before being donated to charity.

3.2. Cancellations or rescheduling must be made at least 24 hours before the scheduled session. No-shows or late arrivals (more than 15 minutes late) will incur the full session charge.

3.3. To the fullest extent permitted by law, Healing Garden Bathhouse disclaims all implied or express conditions, guarantees, or warranties.

3.4. Healing Garden Bathhouse excludes any liability to guests or third parties for personal injury, death, or any indirect, special, incidental, or consequential damages (including lost income, business interruption, lost profits, data, use, privacy, or goodwill) arising from the use of our facilities and services. The total liability of Healing Garden Bathhouse shall not exceed the amounts paid by the guest in the last 12 months. Guests agree that these limitations are reasonable and reflect a fair allocation of risks.

4. RIGHTS AND RESPONSIBILITIES

4.1. Healing Garden Bathhouse reserves the right to refuse entry or remove any person who appears intoxicated, behaves abusively, harasses others, shows symptoms of contagious or offensive conditions, or engages in dangerous activities.

4.2. Prices and services are subject to change without prior notice.

4.3. Facility closures may occur due to maintenance, safety concerns, private events, or capacity limits.

5. INDEMNITY

5.1. Guests agree to indemnify and hold harmless Healing Garden Bathhouse, its officers, directors, employees, and contractors (collectively, the “Indemnified”) from any claims, losses, damages, liabilities, costs, and expenses arising from the guest’s use of our facilities and services or any breach of these terms and conditions. This indemnity remains effective even after the termination of these terms.

6. ACKNOWLEDGEMENT

6.1. By accessing our services, guests confirm that they have read and agree to these Terms and Conditions. The use of Healing Garden Bathhouse’s facilities and services is at the guest’s own risk, intended solely for relaxation and leisure purposes.

7. GIFT CARD TERMS AND CONDITIONS

7.1. Validity: The Healing Garden Bathhouse Gift Card is valid for a period of 5 years from the date of purchase.

7.2. Usage: The Gift Card is redeemable against any product or service offered by Healing Garden Bathhouse.

7.3. Non-Refundable: The Gift Card is non-refundable and cannot be exchanged for cash or credit. No refunds will be provided for any unused portion of the Gift Card.

7.4. Transferability: The Gift Card is non-transferable and can only be used by the original purchaser or the intended recipient as specified at the time of purchase.

7.5. Multiple Redemptions: The Gift Card can be used for multiple transactions until the total value has been spent. If the purchase exceeds the available balance, the recipient must pay the difference.

7.6. Lost or Stolen Cards: Healing Garden Bathhouse is not responsible for lost, stolen, or unauthorized use of the Gift Card. No replacement will be provided for lost or stolen Gift Cards.

7.7. Expiration: After the expiration date, any remaining balance on the Gift Card will be forfeited and the Gift Card will no longer be valid. Healing Garden Bathhouse will provide a 30-day notice of expiry to the Gift Card holder prior to the expiration date.

7.8. Promotional Use: Gift Cards cannot be used in conjunction with any other promotions, discounts, or offers unless specifically stated.

7.9. Balance Inquiry: To check the balance of your Gift Card, please visit https://healinggardenbathhouse.com.au/my-account/

7.10. System Breakdowns and Data Loss: Healing Garden Bathhouse is not responsible for any issues arising from system breakdowns, data access problems, or data loss. In the event of unforeseen circumstances that prevent the use of the Gift Card, Healing Garden Bathhouse will not be held liable.

7.11. Modification and Termination: Healing Garden Bathhouse reserves the right to modify or terminate these terms and conditions at any time without prior notice.

7.12. Acceptance of Terms: The purchase or use of the Gift Card constitutes acceptance of these terms and conditions.

8. CANCELLATIONS

8.1. Cancellations or rescheduling must be made at least 24 hours before the scheduled session. No-shows or late arrivals (more than 15 minutes late) will incur the full session charge.

9. GOVERNING LAW

9.1. These Terms and Conditions are governed by and construed under the laws of Queensland and the Commonwealth of Australia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

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We Apologize for the Inconvenience!

The Bathhouse is closed.

Open Gift Voucher

For gift card inquiries or pending bookings,
Please contact John at: 0488 428 888

Thank you for your understanding!